At Dar Nineta Guest House, we understand that plans can change. This policy outlines the terms and conditions regarding cancellations, modifications, and no-shows for reservations.
1. General Policy
- All cancellations or modifications must be communicated directly to Dar Nineta via phone, email, or the booking platform.
- Cancellation timelines and any associated fees depend on the type of booking and the rate selected at the time of reservation.
2. Standard Bookings
- Cancellations made 7 days or more before check-in: No cancellation fee; full refund of any prepayment or deposit.
- Cancellations made 3–6 days before check-in: 50% of the booking value may be retained.
- Cancellations made less than 3 days before check-in: 100% of the booking value may be retained as a cancellation fee.
3. Non-Refundable or Special Rates
- Some rates (e.g., discounted, promotional, or package rates) may be non-refundable.
- Any prepayment made for non-refundable rates will not be returned in case of cancellation.
4. No-Shows
- Guests who fail to arrive on the scheduled check-in date without prior notification will be considered a no-show.
- In such cases, the full amount of the reservation may be charged, and the room may be released for other guests.
5. Modifications
- Requests to modify dates or room types are subject to availability.
- Changes may affect the rate and may incur additional charges depending on the booking terms.
6. Group Bookings
- Special policies may apply for group bookings or events.
- Any cancellation or modification for group reservations must be discussed with Dar Nineta in advance and may be subject to separate terms.
7. Refunds
- Refunds for eligible cancellations will be processed using the same payment method used during the booking.
- Refund processing time may vary depending on the bank or payment provider.
8. Contact for Cancellations
For any cancellation, modification, or inquiry regarding your reservation, please contact us directly:
Dar Nineta Guest House
76 Derb Bensalem, Talaa Kebira, Fez – Morocco
Phone: +212 662 113 829
Email: [email protected]
Effective Date: October 2025