Welcome to Dar Nineta Guest House. By accessing or using our services, website, or booking platform, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. General Information
Dar Nineta Guest House (“we,” “our,” or “us”) provides accommodation, hospitality, and related services to guests visiting Fez, Morocco. These Terms of Service govern your use of our services, including reservations, on-site services, website use, and communications.
2. Bookings and Reservations
- All bookings must be made in accordance with the policies stated on our website or provided by our staff.
- Reservations require accurate personal information, including full name, contact information, and valid identification where necessary.
- Payment terms, including deposits and prepayment, must be completed to secure your reservation.
- We reserve the right to cancel or modify a reservation if incorrect information is provided, or payment is not received as required.
3. Check-in and Check-out
- Check-in time: from 2:00 pm unless otherwise agreed.
- Check-out time: by 12:00 pm unless prior arrangements are made.
- Early check-in or late check-out may be available upon request and may incur additional charges.
4. Guest Responsibilities
- Guests are responsible for maintaining the safety of their personal belongings. Dar Nineta is not liable for loss, theft, or damage to personal items.
- Smoking is prohibited in all indoor areas unless designated.
- Pets are only allowed if expressly agreed upon in advance.
- Guests must respect the property, staff, and other guests to ensure a comfortable environment.
5. Services and Amenities
- Dar Nineta provides services such as accommodation, traditional Moroccan experiences, excursions, and wellness offerings.
- Availability of services may vary and are subject to change without prior notice.
- Any additional services, including excursions, massages, or special requests, may incur extra fees.
6. Payments and Cancellations
- Payment methods accepted: bank transfer, PayPal, or payment on site, as indicated during booking.
- Cancellations must follow the policy stated at the time of booking. Late cancellations or no-shows may result in forfeiture of deposits.
- Prices are subject to change, but confirmed bookings are honored at the agreed rate.
7. Website Use
- Users agree not to use our website for unlawful purposes or to upload harmful content.
- All content on our website, including text, images, and branding, is protected by copyright and may not be reproduced without permission.
8. Liability
- Dar Nineta is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
- We strive to provide accurate information but are not responsible for errors, omissions, or changes in services, schedules, or facilities.
9. Privacy
- By using our services, you agree to the collection and use of your personal information as described in our Privacy Policy.
10. Dispute Resolution
- These Terms are governed by Moroccan law.
- Any disputes arising from the use of our services will be subject to the jurisdiction of Moroccan courts in Fez.
11. Amendments
- We may update these Terms of Service at any time. Updated terms will be posted on our website with the effective date. Continued use of our services constitutes acceptance of the updated terms.
12. Contact Us
For questions, clarifications, or concerns regarding these Terms of Service, please contact us:
Dar Nineta Guest House
76 Derb Bensalem, Talaa Kebira, Fez – Morocco
Phone: +212 662 113 829
Email: [email protected]
Effective Date: October 2025